Ticket Repository Team
System Engineer, Java Backend · Tata Consultancy Services · Client: Travelport
- Architected a ticket-retrieval microservice serving 200K+ REST requests per day, fetching MongoDB records by PNR and ticket number.
- Integrated AWS S3 log archival and CloudWatch dashboards for live monitoring, cutting issue-detection time by 60%.
- Deployed containerised services on OpenShift via GitHub Actions CI/CD, enabling 15+ zero-downtime releases per month.
- Designed a pluggable response formatter supporting XML, JSON and EDIFACT — accelerating new-client onboarding by 35% and saving ~40 developer-hours per release.